terms and conditions
Booking and Payment:
- Onewaycabng directly own some of its fleets and also partner with some selected reliable drivers. In view of this, we strongly advise that All bookings must be made through our official website or authorized booking channels.
- Payment for services should be made in advance through the provided payment methods.
- Prices are subject to change without prior notice. However, once a booking is confirmed, the price will remain unchanged.
Customer Responsibilities:
- Provide accurate and complete information during the booking process, including contact details, pickup/drop-off locations, and special requests.
- Treat our drivers and staff with respect and adhere to local laws and regulations.
- Any damage caused to the vehicle during the service due to customer negligence may result in additional charges.
- Do not at any point transact business directly with any of our drivers as they might request having your numbers or even give you their personal biz cards. Kindly report them immediately when you drop down from their car. This is for your safety.
Such drivers are the bad eggs who intend to tarnish the image of the company. This dastardly act has occurred in a few organizations, but we want the security and safety of our clients at all times. Kindly note that Onewaycabng will only be responsible for whatever transgression that occurs in the course of your ride when you book directly with us.
Accepting their individual offer MAY led to untoward events and this, the organization wants us to avoid, and we may not be able to help even in the case that If at any point you forgot any item in the car (e.g. phones and wallet etc.) you can call immediately the office in order to claim your possessions ASAP.
Service Limitations:
- Our services are subject to vehicle availability and local regulations. We cannot guarantee immediate availability during peak times or unforeseen circumstances.
- We reserve the right to refuse service to anyone for any reason that may compromise the safety or well-being of our drivers or other customers.
Cancellations and Refunds:
- Please refer to our Cancellation Policy for details on cancellations, rescheduling, and refunds.
Liability:
- OneWayCabNG is not liable for any loss, damage, or injury incurred during the use of our services.
- We are not responsible for any delays or inconveniences caused by factors beyond our control, such as traffic conditions or natural disasters.
Privacy:
- We respect your privacy and handle your personal information in accordance with our Privacy Policy.
Modification of Terms:
- OneWayCabNG reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.
By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.
If you have any questions or concerns regarding our terms and conditions, please feel free to contact our customer support team. We're here to assist you!
Note: This is just a sample Terms and Conditions page and can be customized according to the specific needs and policies of OneWayCabNG.
Cancellation Policies
Cancellation Policy:
At OneWayCabNG, we understand that plans can change unexpectedly. To provide you with transparency and clarity, we have established the following cancellation policy:
1. Cancellation Timeframe:
- Cancellations made 24 hours or more before the scheduled pickup time will receive a full refund.
- Cancellations made less than 24 hours before the scheduled pickup time may be subject to a cancellation fee.
2. Cancellation Fee:
- Cancellations made less than 24 hours before the scheduled pickup time may incur a cancellation fee of 25% of the total booking amount.
- In the event of a no-show or failure to cancel the booking, the full booking amount may be charged.
3. Refunds:
- Refunds for cancellations made within the specified timeframe will be processed within [number of business days] from the cancellation request.
- Refunds will be issued to the original payment method used during the booking process.
4. Modification or Rescheduling:
- If you need to modify or reschedule your booking, please contact our customer support team at least 24 hours before the scheduled pickup time. We will do our best to accommodate your request based on availability.
Please note:
- OneWayCabNG reserves the right to cancel or modify bookings in case of unforeseen circumstances, such as vehicle unavailability or safety concerns. In such cases, a full refund will be provided.
- Additional terms and conditions may apply for specific services or promotional offers. Please refer to the respective terms and conditions for more information.
If you have any further questions or require assistance regarding our cancellation policy, please feel free to reach out to our customer support team. We're here to help!
